FAQ

HOW CAN I REACH YOU IF I HAVE ANY QUESTIONS?

For Online Store inquiries, please call our customer service line:
Toll free within the U.S.: 800.223.3431 - Option 1
International callers: 310.440.7333 - Option 1

Send us an email at gettystore@getty.edu.

Please visit our Contact Us page for additional details on how to reach our retail store locations at the Getty Center and Getty Villa or for other areas of inquiry.

HOW MUCH WILL IT COST TO SHIP MY ORDER?

We offer a flat rate of $8.95 for Standard Ground Shipping within the continental U.S. ($18.95 for Alaska and Hawaii), as well as flat rates for standard international shipping. Expedited shipping is also available for domestic orders. Please visit our Shipping Information page for more details.

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable. We will pay shipping fees to rectify a damaged or defective item.

Please contact us via email at gettystore@getty.edu or by phone (toll free within the U.S.: 800.223.3431 - Option 1; international callers: 310.440.7333 - Option 1) if you require assistance with arranging a return or exchange.

Send all returns to:
The Getty Store
Attn: Online Returns Department
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049
WHAT IS THE GETTY STORE MAILING ADDRESS?

THE GETTY STORE

Attn: Online Store
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049

CAN ORDERS BE SHIPPED INTERNATIONALLY?

Yes, we ship to almost all international destinations. Please visit our Shipping Information page for further details.

WHAT FORMS OF PAYMENT ARE ACCEPTABLE FOR ONLINE PURCHASES?

We accept Visa, Mastercard, American Express, and Discover credit cards.

ARE THERE ALTERNATIVES TO ORDERING ONLINE?

Yes, you may also call us to place an order:

Toll free within the U.S.: 800.223.3431 - Option 1
International callers: 310.440.7333 - Option 1

You may also pay by U.S. check or money order when placing an order by regular mail. Please contact a member of our customer service team at the phone numbers above for assistance with this process. Please make your check or money order payable to “The Getty Store.” Checks must be in United States dollars, drawn on a United States bank. Please do not send cash or international money orders.