Customer Service

Support Hours:  Monday through Friday,  9:00 a.m. to 4:00 p.m. Pacific Time (Except Holidays)

Email: gettystore@getty.edu 

Phone:
Toll free within the United States: 800.223.3431 - Option 1
International callers: 310.440.7333 - Option 1 

Mail:

The Getty Store
Attn: Online Store
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049

Forms of Payment 

A credit card is required to place an order online. We accept the following credit cards: Visa, Mastercard, American Express, and Discover. You may also pay by U.S. check or money order when placing an order by regular mail. Please make your check or money order payable to “The Getty Store.” Checks must be in United States dollars, drawn on a United States bank. Please do not send cash or international money orders.


Order By Phone

To place an order by telephone, please call customer service Monday through Friday, 9:00 a.m. to 4:00 p.m. Pacific time. Within the United States and Canada, please call toll free 1.800.223.3431 - Option 1. Outside the United States and Canada, please dial the appropriate United States access code, then 310.440.7333.

Return Policy

Regular Return Policy: If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable, but we will pay shipping to rectify a damaged or defective item. 

Please contact us via email at gettystore@getty.edu or by phone (within US: 800-223-3431; outside of US: 310-440-7333) if you require assistance with arranging a return or exchange.

Send all returns to:
The Getty Store
Attn: Online Returns Department
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049