Customer Service

Support Hours:  Monday through Friday  9:00 a.m. to 4:00 p.m. Pacific Time (Except Holidays)

Email: gettystore@getty.edu 

Phone: 310-440-7333   Option 1 
Toll free within the United States:  800-223-3431

Mail: The Getty Store
Attn: Online Store
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049

   

Forms of Payment

A credit card is required to place an order online. We accept the following credit cards: Visa, Mastercard, American Express, and Discover. You may also pay by US check or money order when placing an order by regular mail. Please make your check or money order payable to “Getty Museum Store.” Checks must be in United States dollars, drawn on a United States bank. Please do not send cash or international money orders. Ordering Information -  We offer several alternatives to placing your order online:

By Phone
To place an order by telephone, please call customer service Monday through Friday, 9:00 a.m. to 4:00 p.m. Pacific time. Within the United States and Canada, please call toll free 1-800-223-3431. Outside the United States and Canada, please dial the appropriate United States access code, then 310-440-7333.

Return Policy

Extended Holiday Return Policy - If you are not completely satisfied with your online purchase, we will accept complimentary returns through January 31, 2016 for a refund of the merchandise price. Please contact us at gettystore@getty.edu to initiate the return process during this time period and there will be no charge for your return shipping. 

Regular Return Policy -- If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable. 

Send all returns to:
The Getty Store
Attn: Online Returns Department
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049

Please contact us via email at gettystore@getty.edu or by phone (within US: 800-223-3431; outside of US: 310-440-7333) if you require assistance with arranging a return or exchange.