FAQ

You can see your order status and access tracking information via your order confirmation or shipping confirmation emails. If you have created an account with us, you can also log in and access your order information there.

We offer a flat rate of $8.95 for Standard Ground Shipping within the continental U.S. ($18.95 for Alaska and Hawaii), as well as flat rates for standard international shipping. Expedited shipping is also available for domestic orders. Please visit our Shipping Information page for more details.

FREE Domestic Standard Shipping is available now if you sign up for our emails to find out about the Getty Museum Store’s new arrivals and special promotions--subscribe now!

If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable. We will pay shipping fees to rectify a damaged or defective item.

Please contact us via email at gettystore@getty.edu or by phone (toll free within the U.S.: 800.223.3431 - Option 1; international callers: 310.440.7333 - Option 1) if you require assistance with arranging a return or exchange.

Send all returns to:

Getty Museum Store

Attn: Online Returns Department

1200 Getty Center Drive, Suite 1200

Los Angeles, CA 90049

GETTY MUSEUM STORE

Attn: Online Store
1200 Getty Center Drive, Suite 1200
Los Angeles, CA 90049

Yes, we ship to most international destinations. Please visit our Shipping Information page for further details.

We accept Visa, Mastercard, American Express, and Discover credit cards, as well as Amazon Pay, Pay Pal, Google Pay, Apple Pay, and Shop Pay.

Yes, you may also call us to place an order:

Toll free within the U.S.: 1-800-223-3431 - Option 1
International callers: 1-310-440-7333 - Option 1

You may also pay by U.S. check or money order when placing an order by regular mail. Please contact a member of our customer service team at the phone numbers above for assistance with this process. Please make your check or money order payable to “Getty Museum Store.” Checks must be in United States dollars, drawn on a United States bank. Please do not send cash or international money orders.

Send us an email at gettystore@getty.edu.

For Online Store inquiries, please call our customer service line:
Toll free within the U.S.: 800.223.3431 - Option 1
International callers: 310.440.7333 - Option 1

Please visit our Contact Us page for additional details on how to reach our retail store locations at the Getty Center and Getty Villa or for other areas of inquiry.