FAQ

You can see your order status and access tracking information via your order confirmation or shipping confirmation emails. If you have created an account with us, you can also log in and access your order information there.

If you've shopped with us before and your email is in our system, you already have an account. Enter your email address on the login page, and we'll send you a one-time, 6-digit code to access your account.

If your email isn’t recognized, a new account will be created automatically when you log in.

We offer a flat rate of $9.95 for Standard Ground Shipping within the continental U.S. ($29.95 for Alaska and Hawaii), as well as flat rates for standard international shipping. Expedited shipping is also available for domestic orders. Please visit our Shipping Information page for more details.

Receive FREE Domestic Standard Shipping on your orders if you sign up for our emails to find out about the Getty Museum Store’s new arrivals and special promotions--subscribe now!

Free Domestic Standard Shippingis now available for orders of $95 or more.

If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable. We will pay shipping fees to rectify a damaged or defective item.

Please contact us via email at gettystore@store.getty.edu or by phone (toll free within the U.S.: 800.223.3431 - Option 1; international callers: 310.440.7333 - Option 1) if you require assistance with arranging a return or exchange.

Send all returns to:

Getty Museum Store

Attn: Online Returns Department

1200 Getty Center Drive, Suite 1200

Los Angeles, CA 90049

GETTY MUSEUM STORE

Attn: Online Store
1200 Getty Center Drive, Suite 1200
Los Angeles, CA 90049

Yes, we ship to most international destinations. Please visit our Shipping Information page for further details.

We accept Visa, Mastercard, American Express, and Discover credit cards, as well as Amazon Pay, Pay Pal, Google Pay, Apple Pay, Venmo, and Shop Pay.

Yes, you may also call us to place an order:

Toll free within the U.S.: 1-800-223-3431 - Option 1
International callers: 1-310-440-7333 - Option 1

Send us an email at gettystore@store.getty.edu.

For Online Store inquiries, please call our customer service line:
Toll free within the U.S.: 800.223.3431 - Option 1
International callers: 310.440.7333 - Option 1

Please visit our Contact Us page for additional details on how to reach our retail store locations at the Getty Center and Getty Villa or for other areas of inquiry.