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Customer Service

Please refer to our FAQ page for answers to the most common questions.


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Forms of Payment 

A credit card, PayPal, or Amazon Pay is required to place an order online. We accept the following credit cards: Visa, Mastercard, American Express, and Discover. You may also pay by U.S. check or money order when placing an order by regular mail. Please contact a member of our customer service team at the phone numbers above for assistance with this process. Please make your check or money order payable to “Getty Museum Store.” Checks must be in United States dollars, drawn on a United States bank. Please do not send cash or international money orders.

Order By Phone

To place an order by telephone, please call customer service Monday through Friday, 9:00 a.m. to 4:00 p.m. Pacific time. Within the U.S., please call toll free 1-800-223-3431 - Option 1. International callers, please dial 1-310-440-7333 - Option 1.

Return Policy

If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable, but we will pay shipping to rectify a damaged or defective item. 

Note that face coverings cannot be returned or exchanged for hygiene reasons. All sales are final.

International Orders: By placing an order, recipient agrees to pay for all customs fees and taxes imposed by the destination location. Orders refused by recipient upon delivery will be considered an "abandoned package" and ineligible for a refund.

Customs policies vary widely from country to country; please contact your local customs office for more information.

Please contact us via email at or by phone (within the U.S.: 1-800-223-3431; international callers: 1-310-440-7333) if you require assistance with arranging a return or exchange.

Send all returns to:
Getty Museum Store
Attn: Online Returns Department
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049

More questions? Please contact us via e-mail or voicemail, and we will follow up with you as soon as we are able.

Customer Service is available 9:00 AM - 4:00 PM PST Monday through Friday.


Toll free within the United States: 1-800-223-3431 - Option 1
International callers: 1-310-440-7333 - Option 1 


Getty Museum Store
Attn: Online Store
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049