Please refer to our FAQ page for answers to the most common questions.
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If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price. Please send returns via a prepaid and insured method, including a copy of the packing slip and the reason for the return. Shipping and handling fees are not refundable, but we will pay shipping to rectify a damaged or defective item.
International Orders: By placing an order, recipient agrees to pay for all customs fees and taxes imposed by the destination location. Orders refused by recipient upon delivery will be considered an "abandoned package" and ineligible for a refund.
Customs policies vary widely from country to country; please contact your local customs office for more information.
Please contact us via email at gettystore@store.getty.edu or by phone (within the U.S.: 1-800-223-3431; international callers: 1-310-440-7333) if you require assistance with arranging a return or exchange.
More questions? Please contact us via e-mail or voicemail, and we will follow up with you as soon as we are able.
Email: gettystore@store.getty.edu
Phone:
Toll free within the United States: 1-800-223-3431 - Option 1
International callers: 1-310-440-7333 - Option 1
Mail:
Getty Museum Store
Attn: Online Store
1200 Getty Center Drive Suite 1200
Los Angeles, CA 90049
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